Returns & Exchanges
Due to the perishable nature of our artisanal marshmallows, we are unable to accept returns; however, we are committed to ensuring your sweet experience is perfect if your order arrives damaged or incorrect.
Take a Photo
Capture a clear image of the damaged product or the incorrect assortment within 48 hours of delivery to help us verify the issue.
Contact Our Team
Email your order number and photos to [email protected] so our customer care team can review your request immediately.
Receive Approval
Our team will evaluate your claim and notify you within 2 business days regarding your eligibility for a replacement or store credit.
Fresh Shipment
Once approved, we will ship out a fresh batch of marshmallows at no extra cost to you or issue a full digital gift card for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing