Frequently Asked Questions
Everything you need to know about our gourmet marshmallows.
Are your marshmallows gluten-free and allergen-friendly?
Most of our marshmallow flavors are naturally gluten-free; however, we process them in a facility that handles wheat, nuts, and dairy. Please check the specific ingredient list on each product page for detailed allergen information.
How long do the marshmallows stay fresh?
Our marshmallows are best enjoyed within 6 to 8 weeks of arrival. To maintain their fluffy texture, store them in a cool, dry place in their original airtight packaging.
Do you offer international shipping?
Currently, we ship within the United States and Canada to ensure our treats arrive as fresh as possible. We are working on expanding our shipping zones in the near future.
Can I return my order if I change my mind?
Because our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact our support team within 48 hours for a replacement or refund.
Do you provide options for wholesale or large events?
Yes! We offer bulk discounts for weddings, corporate gifting, and parties. Please visit our 'Wholesale' page or contact us directly for a custom quote.
What is the status of my order?
Once your order is handcrafted and shipped, you will receive a confirmation email with a tracking number. Processing typically takes 2-3 business days before the order leaves our kitchen.